Mattress cover

Welcome to Lycoris Soft Dream! Our shipping policies are designed to give you a clear understanding of how we process and deliver your orders.

Order processing:
Orders are usually processed within 1-3 business days after payment confirmation.

Shipping time:
We offer international shipping.
International shipping times may vary and are subject to customs clearance processes.
Standard shipping takes about 5-7 business days.

Address accuracy:
Please ensure that your shipping address is correct and complete during the order process. We accept no responsibility for delays or non-deliveries due to incorrect or incomplete address information provided by the customer.

Shipping delays:
While we make every effort to deliver your orders in a timely manner, please understand that unforeseen circumstances such as extreme weather conditions, natural disasters or delays with shipping providers may occasionally affect shipping times.

At Lycoris Soft Dream, your satisfaction is our top priority. If you have any questions or need further assistance regarding our shipping policies or your order, please do not hesitate to contact us.

Our refund policy is for 14 days. If 14 days have passed since your purchase was delivered, unfortunately we are unable to offer you a refund or exchange.
Our customer service team will review your request and notify you of the approval or denial of your refund. If approved, you will be provided with instructions on how to return the item.

Refunds & Exchanges
To be eligible for a refund or exchange, you must contact us within 14 days of receiving your order and include pictures of the damaged item(s). Upon receipt, we will send a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or stolen packages
Lycoris Soft Dream assumes no responsibility for lost or stolen packages confirmed as delivered to the address provided for the order. Upon request, Lycoris Soft Dream will confirm delivery to the address provided, delivery date, tracking information and shipping carrier information to allow the customer to take further steps.